Refund and Returns Policy

Return and Refund Policy

Last updated: April 11, 2023

Thank you for shopping at Planet Beauty.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Planet Beauty Dermatological Training Academy SA, 215 Voortrekker Road.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Planet Beauty, accessible from www.planetbeauty.co.za

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Replacement of Goods

In order for the Goods to be eligible for a replacement, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Machinery or devices which according to the supplier t’s and c’s do not warrantee a factory replacement.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be returned. Unfortunately, goods on sale cannot be returned. This exclusion may not apply to You if it is not permitted by applicable law.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
215 Voortrekker Road Monument Krugersdorp 1739

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a replacement without actual receipt of the Goods or proof of received return delivery.

If a replacement of the goods has been agreed upon, you the original purchaser will be liable for the cost and risk of shipping the goods to you.

Training Courses Purchased

The Learner/Student and/Sponsor is required to adhere to the payment procedures and policies unless a prior arrangement has been made between the Learner/Student and/Sponsor and Planet Beauty Dermatological Training Academy SA in writing.

Any Training course/workshop whether full time/part time modular or correspondence attended at Planet Beauty Dermatological Training Academy SA or any of its branches must be paid in full prior to training date/Assessments/Formative exams in accordance with the Modular/Full time and or part time/correspondence training courses/workshop agreement.

A deposit payment is required prior to confirming scheduled training dates and is NON-REFUNDABLE   Courses/Workshops/Modular/part time or full-time courses missed at the booking date can be rescheduled for the next available training date.

The amount paid for training as set out in the Quote/Invoice/Brochure/Webpage/Advert/schedule whether with or without a device, secures the learner/student’s place in the training course/workshop/modular whether full time/part time or correspondence/Online.

A certificate of completion will be issued by Planet Beauty Dermatological Training Academy SA once the learner has been declared competent in the selected training course.

Neither Planet Beauty Dermatological Training Academy SA nor any of our employees shall be held responsible in any way or form for any reason whatsoever for the action taken by any appointed affiliated educator/branch/learner or 3rd party.             

Should a workshop/course be booked, and you cannot attend the course, it will be rescheduled to a more suitable date for both parties.

Training/Course/Workshops Modular, Fulltime or Part time/Correspondence Funds paid are Non-Refundable.

Planet Beauty Dermatological Training Academy SA and known affiliated companies, reserve the right to change/amend policies/pricing and dates without prior notice to course fees being paid. Every effort is made to accommodate errors and to ensure that learners are deemed competent.

Planet Beauty Dermatological Training Academy SA will not be held responsible for any manor of misconduct or incompetent treatments given by students to their clients.  Each Student/Learner must ensure that the necessary legal documentation for their business/staff for indemnity purposes have been issued to their clients. It remains the responsibility of each Student/Learner that the Training/Course/Workshop Educator and branch is accredited with Planet Beauty Dermatological Training Academy SA programme and products. The learner must complete both a Theoretical and Practical Training and Assessment before a certificate is issued.

It is the responsibility of each student/Learner to catch up on any work lost on days where they have been marked absent. Students/Learners who are marked absent on Assessments/Formative/Summative and or national exams will be liable to an additional exam Fee of R2500 to re-register for exams.

Formative Assessments will be conducted by the Facilitator Presenting the course or by the in-house Assessor where applicable. Summative and National Assessments/Exams will be conducted by External Moderators and Assessors or the in-house Moderator/Assessor where applicable for Fulltime and or Part Time courses attended at Planet Beauty Dermatological Training Academy SA.  Students/Learners are required to arrive 30min prior to exam time to set up their stations/treatment areas according to the assessment they are to be tested on.

Theoretical exams will be adhered to on scheduled dates of which the Student/Learner will be informed on in advance. Formative and Summative Exam Fees are NOT included in the NQF Modular Courses unless otherwise advertised and are R950 Formative and R1500 Summative per student Exam.

Full Year Student Exam Fees are Included unless attendance on the 1st scheduled dates are missed, whereas above mentioned Fee will be applicable.  It is the responsibility of the student/learner to ensure that they have models for all practical’s or demo days on which they are to learn the Procedure.

Case studies are to be submitted as a portfolio, of Before and After photo’s, client consultations for each subject as well as Notional hours to receive the credits allocated to such, for all NQF Training courses/modular/ workshops/fulltime and or part time. These case studies can be submitted via email or handed in in a flip file/Arch Lever File if more than one case study is submitted. Each treatment should be separated with a divider indicating the treatment performed.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@planetbeauty.co.za

By phone number: 0618896092